At Jurjis Jarvis, we want you to feel confident in every purchase. If your order isn’t quite right, we’re here to help make the return process as simple and straightforward as possible.

Please review the guidelines below before submitting a return request.

Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify for a return, items must:

• Be unworn and unused
• Be in their original condition
• Have all original tags attached
• Be returned in their original packaging, when applicable
• Include proof of purchase or the original order information
  
  Items that show signs of wear, damage, alteration, or use may not be accepted.

 

How to Start a Return

To request a return, please contact us at info@jurjisjarvis.com with your order number and the item(s) you would like to return.

Once your request is reviewed and approved, we’ll provide you with the instructions needed to complete your return.

Return Shipping

Customers are generally responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning an item. Jurjis Jarvis is not responsible for returns that are lost or damaged while in transit.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at info@jurjisjarvis.com as soon as possible. Please include your order number and clear photos of the issue so our team can review it and determine the best resolution.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow several business days for the refund to appear in your account after it has been processed, as processing times may vary depending on your bank or payment provider.

Exchanges

If you would like a different size or item, please contact us at info@jurjisjarvis.com before returning your order.

Exchanges are subject to product availability. If the requested item is unavailable, we may recommend returning the original item and placing a new order.

Sale & Final Sale Items

Items marked Final Sale are not eligible for return or exchange.

Other sale or promotional items may be subject to additional return restrictions. Please review the product description and applicable terms before completing your purchase.

Non-Returnable Items

Certain products may not be eligible for return, including items that:

• Have been worn, washed, altered, or damaged
• Are marked as Final Sale
• Are missing original tags
• Are returned outside the eligible return period
• Do not meet the condition requirements outlined above

Questions About Your Return?

We’re happy to help.

If you have questions about a return, refund, exchange, or your order, please contact us:

Email: info@jurjisjarvis.com

Our team will review your request and assist you with the next steps.